Guardian Support provides AMS users with the essential support needed to achieve peak system utilization and reduce the risk of lost production with around the clock access to crucial information, timely advice, problem diagnosis by product experts, latest software releases and access to on-line information services. Foundation Support services delivers the ongoing support capabilities to efficiently maintain your AMS software investment for an affordable annual fee.
- Software Updates – Safeguard your software investment. You will automatically receive software revisions so you know that your AMS functionality always operates at the most optimum level. You will receive free software upgrades for the core AMS functionality so you can take advantage of all that AMS offers today and all it will offer in the future.
- 24-Hour Technical Support – Maintain access to trained Emerson professionals for support, advice and guidance. Emerson is known for excellent service and that is exactly what you get when expert AMS Device Manager help is just a phone call away, 24-Hours a day, 7 days a week.
- Dedicated Website Access – which include a knowledge base of answers and access to the latest AMS information anytime.
- Monthly emails – provide the latest technical support knowledge and upcoming release information.